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Home > Shipping policy
International Shipping Policy
MoTian Tech Co,.Ltd IS NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR OTHER FEES THAT MAYBE IMPOSED BY CUSTOMS WHEN YOUR PACKAGE REACHES YOUR COUNTRY. We are unable to provide you with information about duties, taxes, or other fees that may originate in your country. By placing an order with MoTian, you agree to accept any and all charges that may be in addition to regular shipping costs. If you choose to not pay for these fees, then you abandon your package and are not entitled to any refund. Once the package enters your country, the package is your responsibility to either claim or abandon.
For our mutual protection, all packages are insured for the exact value of your order.
How will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies worldwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Delivery may be delayed by customs/import duties and local postal requirements.
Check with your local authorities
Some of our products may be restricted for import and possession in your country. It is your responsibility to ensure that the product you are ordering is legal to possess. Although we may not be restricted by China law to export an item, it may still be unlawful for you to import and/or possess these items. As the buyer you become the importer of record and it is your responsibility to ensure that you are abiding by all local and international laws pertaining to importing and possessing anything you order from MoTian. No refunds will be given for packages confiscated by customs in your country.
If your shipment is confiscated by customs
If your shipment is confiscated by customs, you may be entitled to a refund or reshipment. However, once the package leaves China, it then becomes your responsibility, and not the responsibility of WEIMING, to either reclaim or abandon the shipment. No refunds will be issued for packages confiscated by customs outside of China.
Please be aware that many products' warranties do not provide coverage outside China, and some products may not be exported under any circumstances due to manufacturers' restrictions or Chinese law. MoTian makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside China.
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 5 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. MoTian is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Since MoTian is not an e-commerce company we do not drop ship our products.
Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by MoTian. The return must be shipped by standard shipment or regular mail in order for shipping cost credit. We will not refund the extra shipping cost of express delivery. If items are returned by express delivery, refund will only cover up $10.00.
At any time, MoTian strongly recommends you fully insure your purchase when you place an order with us. Failure to do so will be the sole responsibility of the customer and MoTian will not be responsible for your judgment. MoTian also recommends you fully insure return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.